The Customer Service Solution: Managing Emotions,... - Free Tracked Delivery
Understand Consumer Psychology to Drive Profits and Growth
Want to know exactly what\u2019s driving your customer's behavior?
NOW YOU CAN!
The Customer Service Solution explains how consumers perceive services and shows you how toenhance the customer experience--every time.
In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty.
What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology,
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer\u2019s Business
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Details:The Customer Service Solution: Managing Emotions,... - Free Tracked Delivery
Understand Consumer Psychology to Drive Profits and Growth
Want to know exactly what\u2019s driving your customer's behavior?
NOW YOU CAN!
The Customer Service Solution explains how consumers perceive services and shows you how toenhance the customer experience--every time.
In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty.
What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology,
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer\u2019s Business
Free UK delivery on this item.
This brand new item is available with free UK ;
Price now:
From
£24.49
to
£24.89
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Product Description
Understand Consumer Psychology to Drive Profits and Growth
Want to know exactly what\u2019s driving your customer's behavior?
NOW YOU CAN!
The Customer Service Solution explains how consumers perceive services and shows you how toenhance the customer experience--every time.
In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty.
What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology,
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer\u2019s Business
Free UK delivery on this item.
This brand new item is available with free UK ;
Product Specifications
General | |
|---|---|
Language | English |
Type | Textbook |
Format | Hardcover |
Brand | McGraw-Hill Education - Europe |
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