Based on groundbreaking research on the working conditions of airport check-in workers in two countries a previously unstudied category of predominantly women workers Ellen Rosskam describes a form of work characterized as modern-day Taylorism. An occupation greatly affected by new forms of work organization and management practices-caught in the throes of rapid change due to international competition alliances mergers and the application of cost-efficiency strategies-check-in work has been undermined in recent years by the adverse effects of liberalization and technological change. By peeling away the veneer of glamour associated with airport check-in work Rosskam reveals how changes in work organization in this sector have de-skilled disempowered and ultimately demoralized workers. In Excess Baggage weaving through the psychological distress physical pain from musculoskeletal disorders strain and violence that check-in workers experience and describe in their own words a picture emerges of a job perceived to be safe clean glamour girl work but which is comparable to industrial workplaces that require heavy manual lifting obligingly performed in skirts dresses and pretty little shoes. | Excess Baggage Leveling the Load and Changing the Workplace
Based on groundbreaking research on the working conditions of airport check-in workers in two countries a previously unstudied category of predominantly women workers Ellen Rosskam describes a form of work characterized as modern-day Taylorism. An occupation greatly affected by new forms of work organization and management practices-caught in the throes of rapid change due to international competition alliances mergers and the application of cost-efficiency strategies-check-in work has been undermined in recent years by the adverse effects of liberalization and technological change. By peeling away the veneer of glamour associated with airport check-in work Rosskam reveals how changes in work organization in this sector have de-skilled disempowered and ultimately demoralized workers. In Excess Baggage weaving through the psychological distress physical pain from musculoskeletal disorders strain and violence that check-in workers experience and describe in their own words a picture emerges of a job perceived to be safe clean glamour girl work but which is comparable to industrial workplaces that require heavy manual lifting obligingly performed in skirts dresses and pretty little shoes. | Excess Baggage Leveling the Load and Changing the Workplace
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