The concept of quality in higher education is by no means a new one. By one set of definitions or another colleges and universities throughout the world have always held the pursuit of excellence as their primary goal. Why then has the quality approach developed and popularized in industry and how increasingly applied in health care and government receiving so much attention in higher education at this moment? What does this perspective add to the approaches to excellence with which they have long embraced?These are the two primary questions that this book seeks to address. Chapters and contributors include: The New Productivity by Peter F. Drucker; World War n and the Quality Movement by J. M. Juran; The Quality Approach to Higher Education: Context of Concepts for Change by Brent Ruben; The Big Questions in Higher Education Today by L. Edwin Coate; An American Approach to Quality by Marilyn R. Zuckerman and Lewis J. Hatala; Quality hi Higher Education: Critical Issues in Definition and Assessment by Brent Ruben; and Ten Areas for Future Research in Total Quality Management by A. Blanton Godfrey. The volume is graced with an opening essay by Francis L. Lawrence president of Rutgers University. Higher education is in the public spotlight today due to the many challenges it now faces: rising tuition costs; frustration about a tight job market for graduates; calls for increased faculty productivity; concerns about political correctness; and criticisms regarding the use of grant and research funds among others. Quality in Higher Education is a particularly timely book that will greatly benefit educators university administrators students and sociologists and all those who are interested in higher education today.
The concept of quality in higher education is by no means a new one. By one set of definitions or another colleges and universities throughout the world have always held the pursuit of excellence as their primary goal. Why then has the quality approach developed and popularized in industry and how increasingly applied in health care and government receiving so much attention in higher education at this moment? What does this perspective add to the approaches to excellence with which they have long embraced?These are the two primary questions that this book seeks to address. Chapters and contributors include: The New Productivity by Peter F. Drucker; World War n and the Quality Movement by J. M. Juran; The Quality Approach to Higher Education: Context of Concepts for Change by Brent Ruben; The Big Questions in Higher Education Today by L. Edwin Coate; An American Approach to Quality by Marilyn R. Zuckerman and Lewis J. Hatala; Quality hi Higher Education: Critical Issues in Definition and Assessment by Brent Ruben; and Ten Areas for Future Research in Total Quality Management by A. Blanton Godfrey. The volume is graced with an opening essay by Francis L. Lawrence president of Rutgers University. Higher education is in the public spotlight today due to the many challenges it now faces: rising tuition costs; frustration about a tight job market for graduates; calls for increased faculty productivity; concerns about political correctness; and criticisms regarding the use of grant and research funds among others. Quality in Higher Education is a particularly timely book that will greatly benefit educators university administrators students and sociologists and all those who are interested in higher education today.
Sellers offer a range of delivery options, so you can choose the one thatâs most convenient for you. Many sellers offer free delivery. You can always find the postage cost and estimated delivery date in a sellerâs listing. You'll then be able to see a full list of delivery options during checkout. These can include: Express delivery, Standard delivery, Economy delivery, Click & Collect, Free local collection from seller.
Your options for returning an item vary depending on what you want to return, why you want to return it, and the seller's return policy. If the item is damaged or doesn't match the listing description, you can return it even if the seller's returns policy says they don't accept returns. If you've changed your mind and no longer want an item, you can still request a return, but the seller doesn't have to accept it. If the buyer changes their mind about a purchase and wants to return an item, they may need to pay return postage costs, depending on the seller's return policy. Sellers can provide a return postage address and additional return postage information for the buyer. Sellers pay for return postage if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective or is counterfeit. By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all products except for digital items (e.g. Digital Music) that are provided immediately to you with your acknowledgement, and other items such as video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed.
Sellers have to offer a refund for certain items only if they are faulty, such as: Personalised items and custom-made items, Perishable items, Newspapers and magazines, Unwrapped CDs DVDs and computer software. If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. The seller will effect the refund within three working days but it may take up to 30 days for Paypal to process the transfer. For payments funded partially by a card and partially by your balance/bank, the money taken from your card will go back to your card and the remainder will return to your PayPal balance.